Key takeaways
- Net Promoter Score (NPS), a great tool to measure customer satisfaction and create a user experience that generates higher growth, and it can also be applied to internal interactions between business units to enhance efficiency.
- Most companies simply measure internal efficiency by budget, with a lower budget implying higher efficiency even if it is not the optimal way of driving the business.
- NPS allows fast feedback and allows business units to uncover the root cause of issues.
This episode is also available as a blog post: http://lloydmelnick.com/2016/11/09/nps-is-not-just-for-customers/
