In this exclusive episode, David engages in an insightful conversation with Christian Rose, the CEO of Power League. Christian shares his journey from a retail background to leading a football-based organization, emphasizing the importance of customer-centricity and the universal appeal of football. Christian discusses Power League's various offerings, catering to competitive players and those seeking a casual kickabout.  KEY TAKEAWAYS Customer-Centric Approach: The importance of being customer-centric is emphasized, focusing on understanding and anticipating customer needs to deliver products and services that meet those expectations. Inclusivity in Sports: Power League aims to create an inclusive environment for all individuals, regardless of their background, gender, or skill level. Initiatives are in place to encourage participation from underrepresented groups. Community Engagement: The organization actively engages with local communities by supporting charitable causes and providing opportunities for individuals from various backgrounds. Adaptation and Innovation: The introduction of paddle tennis as a new offering demonstrates the company's willingness to innovate and adapt to changing market demands, aiming to attract a broader audience and enhance the overall customer experience. Empowerment and Communication: Empowering club managers to run their locations as their own businesses fosters a culture of ownership and accountability. Regular communication and feedback loops are established to ensure that all employees feel heard and valued, contributing to a positive workplace culture. BEST MOMENTS "My whole career has been based around being customer-centric. That's putting the customers at the heart of everything we do." "One of the things that's important is, we have an epidemic in this country of childhood obesity." "I was surprised at the universal appeal... I thought it would be more cliquey." "We have an absolute policy of any abuse to another customer or player... you get a lifetime ban at Power League." "If you listen authentically to ideas, good and bad, and there are very few bad ideas."  GUESTS LINKS: https://www.linkedin.com/in/christian-rose-5846a14/ OUR SOCIAL MEDIA LINKS: Instagram: https://www.instagram.com/thebusinessoffootballpodcast/ Tik Tok : https://www.tiktok.com/@businessoffootball HOST BIO Right out of the block, David Chimbaza took his International Football Business degree to do exactly what it says on the tin: Launch his own International Football Business, DTCMEDIAUK. His company works with professional leaders & business owners in the football industry to create, monetize & scale their brands for their business & professional gains. Having created and managed multiple of his own sports social media accounts from the age of 15, many of which have scaled thousands of pounds & millions of views across 3 different platforms, David has constantly found ways to bring new and engaging entertainment to his audience.  Now documenting his story of managing his Global business, his experiences in Stewarding, digital management & many more, David will bring you a fresh insight into how anyone can conquer the industry.  This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/