In this episode, Rob had the wonderful opportunity to engage with Mark Wernich, General Manager at the TAJ Hotel in Cape Town. Mark has enjoyed a remarkable career in the hospitality industry and become an industry leader in turnaround strategy. An individual willing to get his hands dirty, Mark speaks to us about the lessons he has gleaned from environments like the Protea Group (now Marriott) and now the TAJ group.  Having come through the pandemic, Mark is hugely optimistic about the new resiliency and problem-solving capabilities acquired by those who have stuck things out in the industry.  This episode is brought to you by RCA Consulting, a leading blended learning and performance provider in Africa. For more information, please visit www.rcaconsulting.biz.