Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Optimizing BPO Models: AI, Metrics, and Strategic Partnerships
The BPO Podcast
12 minutes 13 seconds
6 months ago
Optimizing BPO Models: AI, Metrics, and Strategic Partnerships
In this episode, Miriam addresses the challenge of unifying customer service while overcoming outdated systems in BPO centers. She evaluates different service models and discusses ways to enhance agent performance. Key metrics and strategies for optimizing call center performance are explored, alongside the rise of AI and its impact on productivity in contact centers. Miriam highlights the importance of building and leveraging effective outsourcing partnerships and examines current industry trends, including the need for upskilling in the BPO sector. The episode concludes with a summary and sign-off.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
