Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
All content for The BPO Podcast is the property of Monitask and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Navigating BPO Growth: AI, Hybrid Workforces, and Strategic Innovations
The BPO Podcast
10 minutes 36 seconds
6 months ago
Navigating BPO Growth: AI, Hybrid Workforces, and Strategic Innovations
In this episode, Miriam provides a comprehensive market forecast for the BPO industry, identifying key growth drivers and next-generation services shaping the market's future. She discusses the critical role of cost-cutting and the importance of omnichannel communications in maintaining competitive advantage. The episode highlights technological advancements and the significance of Fiji's education partnerships. Miriam explores the strategic shift towards higher-value BPO services and the integration of AI in contact center analytics. Best practices for managing a hybrid workforce are shared. The episode wraps up with a conclusion and a reminder to subscribe for more insights.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
