Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Modernizing Workforce Tools: Efficiency Gains and Cloud-Native Trends
The BPO Podcast
6 minutes 51 seconds
6 months ago
Modernizing Workforce Tools: Efficiency Gains and Cloud-Native Trends
In this episode, Miriam tackles the common frustrations with outdated workforce management tools and the advantages of modernizing them. She discusses how to identify if current tools are limiting performance and the benefits of using dynamic solutions. A case study on Nationwide's transition to Calabrio is presented, showcasing how it improved efficiency. The trend towards integrated, cloud-native solutions is explored, with an encouragement to embrace these advancements. The episode concludes with closing remarks and a reminder to subscribe for more insights.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
