Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Government BPO Trends, AI-Human Harmony, and Global Industry Insights
The BPO Podcast
16 minutes 17 seconds
6 months ago
Government BPO Trends, AI-Human Harmony, and Global Industry Insights
In this episode, Miriam explores the role of business process outsourcing (BPO) in government sectors, focusing on outsourcing approaches and fiscal responsibility. She debunks misconceptions and discusses the impact of low-cost bidding, dialogue, and risk allocation in BPO partnerships. Miriam emphasizes the need for training and AI collaboration in contact centers, promoting continuous learning and AI integration. The episode covers AI-human synergy in customer interactions and the four pillars of cloud contact center integration. Miriam also touches on Guyana's BPO challenges and Fiji's BPO growth potential. The episode wraps up with closing remarks and a subscription reminder.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
