Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Global BPO Insights: Philippines Growth, AI Trends, and Emerging Markets
The BPO Podcast
13 minutes 34 seconds
6 months ago
Global BPO Insights: Philippines Growth, AI Trends, and Emerging Markets
In this episode, Miriam examines the role of the Philippines' BPO sector in driving economic growth, highlighting the importance of infrastructure and human-capital investments. She delves into the healthcare BPO market, discussing its growth and the challenges it faces. Miriam also explores Africa's emerging BPO market, identifying opportunities and potential barriers. The episode features a sponsorship segment on Centrical's AI-driven tools for BPO optimization. Additionally, Miriam presents a UK Home Office case study in partnership with Genesys, showcasing real-world applications. The episode discusses trends in AI-enhanced contact centers and their impact, concluding with closing remarks and a subscription prompt.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
