Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Exploring BPO Trends: AI Experiences, Market Growth, and Industry Consolidation
The BPO Podcast
9 minutes 50 seconds
6 months ago
Exploring BPO Trends: AI Experiences, Market Growth, and Industry Consolidation
In this episode, Miriam delves into the latest developments in the BPO industry, beginning with the launch of Five9 Fusion for Salesforce and its role in enhancing AI-driven customer experiences. She provides an analysis of Firstsource Solutions, offering strategic recommendations based on current market dynamics. The episode also examines SinglePoint Group International's recent acquisition and the broader trends of industry consolidation. Additionally, Miriam explores growth trends within the Healthcare BPO market, highlighting key opportunities and challenges. The episode wraps up with a summary and sign-off.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
