Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
Driving BPO Growth: Tech Advancements, Workforce Strategies, and Global Opportunities
The BPO Podcast
12 minutes 32 seconds
6 months ago
Driving BPO Growth: Tech Advancements, Workforce Strategies, and Global Opportunities
In this episode, Miriam delves into the growth trajectory of the BPO industry and the pivotal role advanced technologies play in its expansion. She explores market expansion factors and opportunities, emphasizing the importance of contact center automation for gaining a competitive edge. Workforce management and its impact on ROI are discussed, along with strategic planning to mitigate agent burnout and attrition. A case study on Auto Trader's savings through Genesys Cloud is presented. The episode also highlights the empowerment of African women in BPO careers, featuring organizations like CareerBox. The episode concludes with a summary and sign-off.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
