Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
All content for The BPO Podcast is the property of Monitask and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
BPO Market Shifts, Real-Time Guidance, and Cebu Scandal Insights
The BPO Podcast
9 minutes 47 seconds
7 months ago
BPO Market Shifts, Real-Time Guidance, and Cebu Scandal Insights
In this episode, Miriam explores whether the Business Process Outsourcing market is on the verge of a seismic shift by 2031, analyzing market growth, key drivers, and major industry players. She discusses the opportunities, challenges, and future trends shaping the BPO landscape. The episode delves into the benefits, integration, and implementation strategies of real-time agent guidance, and examines Bosch's expansion and talent strategy in Costa Rica. Miriam also addresses the Cebu BPO scandal, detailing its implications and discussing fraud prevention strategies. The episode concludes with closing remarks and a reminder for listeners to subscribe for further insights.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
