Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
AI Transformations in BPO: Productivity, Insurance Growth, and Tech Innovations
The BPO Podcast
15 minutes 18 seconds
6 months ago
AI Transformations in BPO: Productivity, Insurance Growth, and Tech Innovations
In this episode, Miriam delves into AI's transformative impact on BPO productivity and customer interactions, focusing on self-service enhancements and agent support. She discusses AI-driven access to customer data, real-time support, and integration in call center operations. Gain insights into selecting BPO partners, transforming outsourcing relationships, and insurance BPO growth. Explore regional growth, cost optimization, and healthcare BPO trends. A case study on Input For You's success with intelligent automation is featured, alongside advanced technology insights. Sponsored by Liberty on intelligent document processing.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
