Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
AI Innovations in BPO: Transformations, Virtual Assistants, and Strategic Implementation
The BPO Podcast
11 minutes 45 seconds
6 months ago
AI Innovations in BPO: Transformations, Virtual Assistants, and Strategic Implementation
In this episode, Miriam examines the recent partnership between NICE and ServiceNow and its implications for the BPO industry. She highlights the growing importance of AI and automation, predicting a significant transformation in AI-driven call centers by 2026. The discussion includes how AI can address technical debt within BPOs and its strategic application in operations. Miriam also explores the design and integration of virtual assistants in BPO settings. The episode concludes with a wrap-up and a reminder to subscribe for more insights.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
