Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
AI in CX, Tech Evolution, and Singapore's BPO Ascendancy
The BPO Podcast
12 minutes 53 seconds
6 months ago
AI in CX, Tech Evolution, and Singapore's BPO Ascendancy
In this episode, Miriam provides an overview of AI's transformative role in enhancing customer experience within contact centers. She identifies the signs and impacts of relying on outdated contact center technology and discusses the importance of inclusivity in customer support through innovative solutions. The episode highlights Singapore's increasing influence in the BPO market and examines the advanced technologies shaping the industry's future. Miriam also explores the rise and integration of Global Capability Centers, offering insights into their significance in the BPO landscape. The episode concludes with a summary and sign-off, encouraging listeners to keep abreast of industry changes.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
