Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
AI in Call Quality, F&A Regulations, and Pharma BPO Growth
The BPO Podcast
12 minutes 26 seconds
6 months ago
AI in Call Quality, F&A Regulations, and Pharma BPO Growth
In this episode, Miriam delves into the use of AI in call quality monitoring, emphasizing its role in aligning with customer care priorities. She discusses best practices and the benefits of implementing AI-driven call quality monitoring systems. The episode also covers recent government regulatory changes and emerging trends in the Finance and Accounting BPO market. Miriam explores the growth and strategic developments within the Pharmaceutical BPO sector, highlighting key industry movements. Additionally, she discusses the inauguration of a new BPO office in Nava Raipur, examining strategic location choices. The episode wraps up with a conclusion and a reminder for listeners to subscribe for ongoing insights into the BPO industry.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
