Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
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Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
AI and Cloud Innovations: Transforming BPO and Customer Engagement
The BPO Podcast
12 minutes 33 seconds
6 months ago
AI and Cloud Innovations: Transforming BPO and Customer Engagement
In this episode, Miriam explores the transformative role of generative AI in retail and consumer goods, focusing on its impact on BPO professionals. She discusses scalable data architectures and the influence of AI and cloud technologies in the industry. Insights include Wipro and Discover Home Loans' digital transformations and flexible digital models in the mortgage sector. Miriam covers agentic AI in contact centers and a Fibrus case study on cloud solutions in customer service. The episode highlights the significance of AI and cloud-based solutions in BPO, featuring ibex's AI-driven customer engagement tools, and concludes with a call to adopt AI-driven solutions and a subscription reminder.
The BPO Podcast
Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.
