The BPO industry has been a game-changer for the Philippine economy and workforce, but how much has it really changed over the past two decades? From the simpler call center days of the late ‘90s to the high-tech, AI-driven outsourcing landscape of today, we break down the evolution of the industry and what it means for current and aspiring BPO professionals.

In this episode, Jae and Kay discuss:

✅ The rise of multinational BPO companies like Sykes, Convergys, and Teleperformance

✅ How job opportunities, skill requirements, and technology have transformed the workplace

✅ The shift from traditional call centers to high-value Knowledge Process Outsourcing (KPO)

✅ What the future holds—will AI and automation replace BPO jobs?

Whether you’re a seasoned BPO worker or someone considering a career in the industry, this episode is packed with insights, nostalgia, and a look into what’s next for outsourcing in the Philippines.