Being a Team Leader in the BPO industry isn’t just about hitting targets—it’s about managing people, emotions, and endless reports. If you’re currently a TL or aspiring to be one, tune in to The BPO Breakroom Podcast for an honest and relatable discussion!

In this episode, Jae and Kay dive deep into the challenges of leadership, from handling difficult agents to maintaining work-life balance. They also share their personal experiences as TLs, highlighting the struggles, rewards, and misconceptions about the role.

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