Ever wonder why everyone seems to hate their 3PL? In this episode, Richie and Joe sit down with Alex Pessala from Outerspace Logistics to break down the good, bad, and ugly of 3PL relationships. From pricing traps to tech capabilities that actually matter, Alex keeps it real about what brands should demand from their logistics partners. Whether you're shipping out of your garage or doing eight figures, this conversation will change how you think about fulfillment. Timestamps(02:42) Show Intro & Guest Background (06:50) Understanding 3PL Business Models (11:16) 4PL vs 3PL: Key Differences (14:15) How to Evaluate Potential 3PL Partners (21:40) Breaking Down 3PL Pricing & Hidden Costs (26:00) Managing the 3PL Transition Process (30:59) The Truth About Technology in 3PLs (35:53) Key Performance Metrics & Red Flags (39:26) What to Do When Stuck in a Bad 3PL Relationship (42:57) Tools for Auditing Your 3PL Bills (47:14) Early Warning Signs Your 3PL Isn't Working Out (50:11) How to Be a Better Brand Partner to Your 3PL (53:08) Closing Thoughts & Contact Info Follow Alex ⁠https://x.com/pessala⁠ Thank you to our sponsors ⁠AfterSell⁠  ⁠Parker⁠ ⁠Rivo.io⁠ ⁠postscript.io⁠ Follow Richie (⁠X⁠ | ⁠LinkedIn⁠) and Joe (⁠X⁠ | ⁠LinkedIn⁠) for more e-commerce insights and to join the conversation.