In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
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In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
Saffron Meade, founder of branding agency Saffron & Co. Creative, joins me to talk about her colourful ride experiencing "bosses", and then becoming "boss" herself. We unpick some lessons along the way including: How overwork cultures are often linked to fearHow important getting "stability" right is for the experience of your workers, including:the emotional stability and predictability of leadersthe basics, including pay and legal complianceHow we use "stories" to approach confli...
The Better Work Australia Podcast
In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
