In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
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In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
Black markets, Wild Turkey infidelity and "the cancer" - working in manufacturing
The Better Work Australia Podcast
33 minutes
3 years ago
Black markets, Wild Turkey infidelity and "the cancer" - working in manufacturing
This week we get up close and personal with bullying at work. It's not a fun one to start, but Mitch is sufficiently recovered to tell a story with wit and humour (how's the hidden Wild Turkey economy?) about how a workplace can condone or endorse bullying, and hear the toll it can take on you. I get into some of the costs and consequences of bullying, and why it's usually a good business idea to make sure you create a safe workplace. Thanks to this week's guest, Mitch, for his story.
The Better Work Australia Podcast
In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
