In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
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In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
Beer and hermits - working in an advertising agency
The Better Work Australia Podcast
40 minutes
3 years ago
Beer and hermits - working in an advertising agency
This episode we get inside the often-spoofed (for good reason, we find out) world of creative agencies. Hear how a lack of clarity and purpose can turn them into laughable shambles - the conversation about "we don't have enough work/we have too much work" killed me. We';; also cover "disguised" meetings, how to NOT do staff engagement, and building tents in open plan offices. Thanks to this episode's guest, "Roger", for his story.
The Better Work Australia Podcast
In this episode I talk to Daniel Murphy (no, not the alcohol bloke!), owner of the very successful and growing Movement Therapy group. In a strange twist, I used to manage music festivals, and Dan is definitely a connoisseur. We use music festivals as a case study in the different between "operational excellence" and creating customer magic. We walk through: Unnecessary organisational (and literal) "fences"The gap that can often exist between "well run", efficient, and "good" customer ...
