How Ombuds Services can help Resolve Organisational Conflict

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The Better Conflicts Audio Experience

CEDR

105 episodes

4 days ago

Welcome to the Better Conflicts Audio Experience by CEDR. The name of this channel comes from our vision that "Better Conflicts, Result in Better Outcomes, Leading to a Better World". Here we will share with you our regular podcasts, webinar insights and clips from interviews with leading conflict experts. The topics we cover include; Commercial & Workplace Mediation, Hostage & Crisis Negotiation Skills, Conflict Management, ADR Thought Leadership & Innovation and Diversity & Inclusion.

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All content for The Better Conflicts Audio Experience is the property of CEDR and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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How Ombuds Services can help Resolve Organisational Conflict

The Better Conflicts Audio Experience

1 hour 20 minutes 9 seconds

1 year ago

How Ombuds Services can help Resolve Organisational Conflict

This insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution. CEDR's Chief Executive, James South speaks with four experts who bring extensive experience from both public and private sectors: Dr Youssoupha Niang, Judit Revesz, James Claxton and Estelle Ghyselinck. Contents: 00:00 - Introduction from CEDR Chief Executive James South 02:21 - Participant introductions 14:01 - Why would an organisation invest it's time and resources into setting up an Ombuds Service? 26:13 - How to measure success of an Ombuds programme? 30:59 - What is it about the mediation approach or process that makes it work well for an Ombuds service? 33:06 - What does the typical journey of case look like in an Ombuds Service? 44:43 - The importance of the mediator skill set for solving disputes 01:03:31 - Guiding parties through sensitive cases 01:17:00 - One tip for anybody considering embarking on the Ombuds journey