
CEDR Mediator Felicity Steadman details a commercial mediation cases involving a restaurant franchisor and franchisee. Video Contents: 00:00 - The challenge in the case and how to arrive at acceptable discharge and release terms. 00:20 - Overview of the dispute. Restaurant franchisor and franchisee 00:29 - Franchisor alleges unethical behaviour on the part of the franchisee 00:53 - The franchisee was also behind on payments 00:57 - The value of the claim and the franchisors demands 01:20 - How to achieve a solution 01:52 - Participant feedback on the mediator 02:28 - New learnings for the mediator #cedr #restaurant #disputes #mediation