These days, most gyms we know of don't have someone sitting at the front desk ready to take calls or respond to leads right away. Setting up systems for a "virtual front desk" can be a great solution. Your clients will find it easier to communicate with you and get what they need in a more timely manner. What is a virtual front desk? We use Grasshopper for centralized calls and texts that need to be shared by multiple teams - it all goes to your cell phone on an app. We also leverage centralized email inboxes as well as lead forms with auto-responses that feed to a scheduler to book an appointment. Learn how these systems can help you avoid missed calls and back-and-forth with potential clients and get them into the gym faster!
----------
DM us: @bestbox.co
Visit us: bestbox.co
Text us: 1-800-541-3004
BestBox is a gym management software and mentorship company focused on the boutique fitness facilities like CrossFit, Bootcamp, HIIT, Functional Fitness, and Personal Training. We are based in Vancouver, BC, Canada and also own/operate two of our own facilities - Campus CrossFit & Athletics and The Trainers Box
----------
Some Key Moments:
00:19 What it looks like to have a virtual phone system like Grasshopper for your gym so you don't miss calls when no one's around!
2:93 Our favourite thing about having Grasshopper as our virtual phone system
3:01 Lets talk about the challenges of only having a phone line in your gym or taking all the business calls to a personal cell phone number
10:18 What is the concept of a virtual front desk, and how does it better serve your members and clients?
14:31 What are the first steps in setting up your virtual front desk?
17:41 Tips for getting your members to use your new phone number
25:33 Positive impacts on our gym since implementing a virtual front desk
