▶️ Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardatherton-firsthuman/   This week, I sit down with Bill Benjamin, co-owner of The Last 8%, to explore the concept of tackling life’s most challenging moments—the “last 8%.” According to Bill, we excel in 92% of situations, but it’s the difficult, high-stakes moments—when tension, conflict, or pressure arise—that define us. Bill shares how leaving a successful career in software to pursue his passion for emotional intelligence transformed his life. He dives into practical strategies for managing emotions, navigating tough conversations, and building thriving teams. Whether you’re seeking personal growth or leading others, this episode offers powerful tools for managing challenges and making an impact. We talk: How to prep for difficult conversations What empathy really means How to deal with triggers in the moment Dialling up and dialling down assertion How to build a care *and* courage culture Links:The Institute for Health and Human Potential Subscribe for more transformative conversations!