Welcome to The Base, where we show how the world's most customer-centric businesses lead with Marketing that empowers customers, builds true connections and community - and drives success for everyone.
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Welcome to The Base, where we show how the world's most customer-centric businesses lead with Marketing that empowers customers, builds true connections and community - and drives success for everyone.
You shouldn't measure NPS (Net Promoter Score). Here's why.
The Base - Customer Marketing Show
8 minutes 17 seconds
4 years ago
You shouldn't measure NPS (Net Promoter Score). Here's why.
Why does everyone measure NPS? In this episode, I dive into why NPS doesn't provide the value you expect it to.
The Base - Customer Marketing Show
Welcome to The Base, where we show how the world's most customer-centric businesses lead with Marketing that empowers customers, builds true connections and community - and drives success for everyone.
