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The Banking Scene Director's Cut
The Banking Scene
15 episodes
2 days ago
We go behind the scenes with industry experts, sharing unfiltered conversations and exclusive insights from the frontlines of the banking industry to help YOU build the bank of tomorrow
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Management
Business
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All content for The Banking Scene Director's Cut is the property of The Banking Scene and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
We go behind the scenes with industry experts, sharing unfiltered conversations and exclusive insights from the frontlines of the banking industry to help YOU build the bank of tomorrow
Show more...
Management
Business
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Are you ready for your non-human (agentic) customers?
The Banking Scene Director's Cut
24 minutes 43 seconds
3 months ago
Are you ready for your non-human (agentic) customers?

A Director's Cut Debrief session where Rik and Andrew debate the impact of #agenticai on #banking in the #future.

Most banks have been quick to adopt #ai for their own internal purposes - but are they considering the (near?) future possibility of their customers making use of agentic ai to fulfil their financial needs?

The article published here was inspired by a white paper written by Dave Birch (Principal, 15Mb Ltd) and Kirsty Rutter (Group Strategic Investment Director CVC, Lloyds Banking Group), which outlines the strategic elements banks must address in order to survive in this new environment.

During this debrief, Rik challenges some of Andrew's opinions that lead him to write the article (which is worthwhile giving a quick read after you've watched or listened to the show).

The Banking Scene Director's Cut
We go behind the scenes with industry experts, sharing unfiltered conversations and exclusive insights from the frontlines of the banking industry to help YOU build the bank of tomorrow