Join the Attractions Group Podcast hosts, Clete Reinberger and David Detling, for a fascinating conversation with industry veteran Matt Heller! Matt is the host of the incredibly popular AttractionPros Podcast and the founder of "The Performance Optimist," a resource dedicated to helping leaders create exceptional teams and guest experiences in the attractions industry. In this episode, Clete and David dive into Matt's background and how he went from frontline attractions associate to a thought leader in the Attractions Industry. In addition, they talk about what it takes to build a positive and high-performing culture. They discuss common challenges, leadership best practices, and the power of mindset in delivering world-class service. Whether you're a seasoned leader or just starting your career in themed entertainment, this episode is packed with actionable insights and inspiration to help you and your team thrive. Tune in to hear them discuss: - The transition from frontline operations to a successful consulting and podcasting career. Key takeaways from interviewing hundreds of attractions industry leaders. Practical steps for improving team engagement and performance. The essential qualities of a Performance Optimist leader.   Useful Links & Resources: AttractionPros Website – your go-to source for insights from top leaders and influencers in the attractions industry (http://attractionpros.com/) Performance Optimist Consulting (Matt Heller’s consulting & leadership development firm) (https://www.performanceoptimist.com) Like this video and subscribe if you want more interviews & leadership insights from the attractions industry Drop a comment: what’s one culture shift you’ve tried (or want to try) in your organization? Share this episode with colleagues or teams who care about building stronger, healthier workplace culture   Subscribe and Connect: Attractions Group Podcast available on most Podcast downloading sites Attractions Group Website: www.theAttractionsGroup.com Connect with Clete Reinberger: https://www.linkedin.com/in/clete-reinberger-4a9759257/ Connect with David Detling: https://www.linkedin.com/in/ddetling/ LinkedIn: https://www.linkedin.com/company/attractions-group/ Attractions Network: https://www.linkedin.com/groups/12649603/   #AttractionsGroupPodcast #AttractionPros #MattHeller #ThePerformanceOptimist #ThemeParks #AttractionsIndustry #Leadership #GuestExperience #Hospitality #TeamCulture #ThemedEntertainment #podcastinterview *Workplace culture*, *attraction industry leadership*, *theme park employee engagement*, *Matt Heller workplace culture*, *Performance Optimist Consulting*, *AttractionPros insights*