In this episode of The Art of Patient Communication, we're joined by Ms. Payal Merchant, a dedicated physiotherapist, family dental clinic co-manager, and mother of two. Payal discusses her incredible journey from India to Australia, her anatomical struggles, and the profound impact of a personal hip injury on her approach to patient care and communication. Amidst managing a bustling professional and personal life, Payal shares how her injury led to a deeper understanding of holistic physiotherapy. Through candid reflections on the challenges and emotional toll of chronic pain, this conversation dives into the essential role of empathy and realistic expectations in effective patient management. Tune in for an inspiring story of resilience, adaptation, and growth in the healthcare field.