The Amazon Connect Podcast - Ep 2 - Amazon Connect: Innovations and Insights

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The Amazon Connect Podcast

Douglas Park, Marc Rudkowski

11 episodes

1 day ago

Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.

Technology

Education

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Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.

Technology

Education

The Amazon Connect Podcast - Ep 2 - Amazon Connect: Innovations and Insights

The Amazon Connect Podcast

19 minutes

3 months ago

The Amazon Connect Podcast - Ep 2 - Amazon Connect: Innovations and Insights

Exploring the Latest in Amazon Connect: Innovations and Insights

Description: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon Connect. From enhanced flow designer UI features to proficiency-based routing, discover how these innovations are transforming customer and agent experiences.

Highlights:
The strategic importance of flow designer UI enhancements Parallel AWS Lambda execution and its impact on contact flows Proficiency-based routing: A game-changer for contact centers The role of AI in modernizing customer service

Tune in to learn how these advancements can elevate your contact center operations!

Hashtags: #AmazonConnect #CustomerExperience #AI #ContactCenter