In this episode of the Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park delve into the transformative role of AI in enhancing customer service. They discuss new feature releases and explore how AI technologies like QinConnect are revolutionizing contact centers by streamlining self-service and agent interactions. Discover how AI-driven solutions are reducing the need for human intervention, optimizing workflows, and providing personalized customer experiences. Tune in to learn how AI is not just a tool but a pivotal component in reshaping the future of customer service. #AWS #AmazonConnect #QinConnect #AI #TheAmazonConnectPodcast 

References: 

• Amazon Q in Connect
• Blog / Youtube Posts: 
  • Optimizing your knowledge base for Amazon Q in Connect | AWS Contact Center
  • AWS re:Invent 2024 - Reimagine end customer self-service with Amazon Connect (BIZ223-NEW)
• Documentation
  • Enable Amazon Q in Connect for your instance
  • Use generative AI-powered self-service with Amazon Q in Connect
  • Use Amazon Q in Connect for generative AI–powered agent assistance in real-time
  • Customize Amazon Q in Connect