The Amazon Connect Podcast - Ep 9 - Partners! Do you need one? Yes, you do!

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The Amazon Connect Podcast

Douglas Park, Marc Rudkowski

10 episodes

2 weeks ago

Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.

Technology

Education

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All content for The Amazon Connect Podcast is the property of Douglas Park, Marc Rudkowski and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.

Technology

Education

The Amazon Connect Podcast - Ep 9 - Partners! Do you need one? Yes, you do!

The Amazon Connect Podcast

33 minutes

1 month ago

The Amazon Connect Podcast - Ep 9 - Partners! Do you need one? Yes, you do!

In this episode of The Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park welcome Yasser El-Hagan, founder and CEO of Pernetix, to discuss the latest updates in Amazon Connect, the importance of partnerships in the contact center space, and the innovative solutions offered by Pernetix. The conversation covers the integration of generative AI in email responses, the significance of managed services, and how Pernetix is redefining value in the CX landscape. Yasa shares insights on the rapid evolution of technology and the necessity for businesses to adapt and innovate continuously.
#amazonconnect #aws #customerexperience #cx