In this episode of The AI Space Podcast, host Sanjay Kalluvilayil, founder and CEO of Stonehaas Advisors, sits down with Tomer Azenkot, CEO of Vee24, to explore how AI is transforming digital customer engagement. From conversational commerce to live video chat, Tomer shares how Vee24 is empowering companies to deliver personalized, real-time experiences that drive loyalty and conversion.
The conversation covers practical strategies for integrating AI into customer service workflows, lessons learned from leading enterprise implementations, and what it takes to scale AI-powered solutions across industries. Tomer also talks about the future of virtual sales assistance and how companies can leverage automation without losing the human touch. If you’re building or buying AI for CX, this one’s packed with insight.
Catch the full conversation on The AI Space Podcast with Sanjay Kalluvilayil and guest Tomer Azenkot of Vee24. Watch now on YouTube: https://youtu.be/xc8mELHDEJ0
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00:00 The Human Element in AI
06:23 Trends in AI and Customer Engagement
12:56 The Role of Video in Customer Experience
18:37 Seamless Communication Across Channels
24:50 Balancing AI and Human Interaction
28:06 Vision and Mindset for Long-Term Success
31:27 Building Long-Term Relationships
34:49 Identifying Customer Pain Points
37:43 Integrating AI for Enhanced Customer Experience
42:04 Crafting a Robust AI Architecture
49:38 Democratizing AI Access
56:16 Balancing AI Innovation with Ethical Governance
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Website: https://stonehaasadvisors.com/
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Podcast: https://www.linkedin.com/company/the-aispace-podcast-with-host-sanjay-kalluvilayil/
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Host Bio:
Sanjay Kalluvilayil is a visionary leader with 30+ years of experience with a specialty in Go-to-Market Strategy & Execution. He is the Founder of Stonehaas Advisors, The AI Space Podcast, and working on some stealth AI start-ups.
Company Bio:
Stonehaas Advisors provides a Comprehensive Portfolio of Consultancy & Fractional CXO Services to Guide Companies Across the Full Cycle of Business & Technology Initiatives. The company empowers Founders and businesses struggling with cash flows to grow, transform, and scale to new levels and dimensions.