summary In this conversation, Chad Burmeister and Dr. Ashwin Mehta discuss the transformative impact of AI on customer experience and sales processes. They explore how AI can enhance the customer journey, reduce costs, and improve sales outcomes while addressing misconceptions about AI's role in the workforce. The discussion also delves into the ethical considerations of AI deployment and the importance of governance in ensuring responsible use of technology. Dr. Mehta shares insights on various AI technologies and their applications in sales and marketing, emphasizing the need for a hybrid approach that combines human expertise with AI capabilities. takeaways AI is transforming customer experience and sales cycles. Disruption in markets has led to longer sales cycles. AI can help reduce the cost of sale significantly. The market is confused about the meaning of AI. AI technologies are evolving rapidly and can automate many processes. Ethics and governance are crucial in AI deployment. A hybrid approach of humans and AI agents is ideal. Understanding the impact of AI on society is essential. Sales intelligence can be improved with AI tools. The attitudes towards AI are becoming more accepting. Chapters 00:00 Introduction to AI and Customer Experience 02:59 AI's Impact on Sales Cycles and Customer Experience 05:57 Reducing Cost of Sale with AI 09:12 Misconceptions of AI and Digital Labor 12:02 AI Technologies and Their Applications 18:03 Ethics and Governance in AI Deployment 30:08 Future of AI in Business and Continuous Learning