Summary In this episode of the AI for Sales podcast, Chad Burmeister interviews Shane H. Tepper, a creative director and content strategist, about the transformative impact of AI on sales and customer experience. They discuss the evolution of search engines, the importance of citation sources, and the balance between AI automation and human touch. Shane shares insights on job creation versus elimination in the AI landscape, emerging technologies, and the ethical responsibilities that come with AI advancements. The conversation highlights the potential for small companies to leverage AI for growth and the need for ethical guidelines in AI development. Takeaways AI is changing how brands are discovered and compared High-intent users are more prevalent in LLM searches AI can track citation sources for better lead generation Job roles are shifting from executional to strategic due to AI Human touch is essential in AI-driven customer interactions Emerging technologies are simplifying workflows in content creation AI can enhance the efficiency of sales teams Ethics in AI is a growing concern that needs attention The future of sales will involve more automation and less headcount Small teams can achieve significant growth with AI tools Chapters 00:00 Introduction to AI in Sales 02:55 The Evolution of Search and Brand Discovery 05:34 AI's Impact on Customer Experience 08:14 Tracking Leads and Citation Sources 11:06 Job Creation vs. Job Elimination in AI 13:47 Balancing AI Automation with Human Touch 16:42 Emerging Technologies in AI 19:26 The Future of Sales and AI Integration 22:26 Ethics and Responsibility in AI 27:57 Conclusion and Future Outlook