Is Emotional Intelligence Your Leadership Edge in an AI-Driven Workplace? With Maggie Sarfo

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The AI Adoption Podcast

Professor Ashley Braganza

28 episodes

13 hours ago

The AI Adoption Podcast where cutting-edge artificial intelligence meets real-world relevance. The show offers an accessible, approachable take on some of the most complex topics in AI, making the effects of AI understandable and engaging for everyone, from curious beginners to tech-savvy professionals and business leaders. Each episode features in-depth conversations with leading AI policy makers, researchers, innovators, regulators, ethicists, and thought leaders. You will hear diverse voices, even sceptics, ensuring balanced and lively discussions, exploring the adoption of AI.

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Is Emotional Intelligence Your Leadership Edge in an AI-Driven Workplace? With Maggie Sarfo

The AI Adoption Podcast

32 minutes 8 seconds

3 months ago

Is Emotional Intelligence Your Leadership Edge in an AI-Driven Workplace? With Maggie Sarfo

When machines are learning, evolving, making and enacting decisions on their own, what should you do?

In this episode of The AI Adoption Podcast, I speak with Maggie Sarfo, CEO of Meres Consult, about why human emotional intelligence (EI) is the essential counterweight to machine artificial intelligence (AI) in today’s workplaces. Maggie says that leaders can navigate this shift with clarity, empathy, and adaptability.

🔍 Key topics explored:

• How emotional intelligence and AI can collaborate not compete

• Soft skills are becoming core leadership strengths in an AI workplace

• The importance of recognising and addressing fear, uncertainty and intergenerational divides that arises with AI adoption

• Maggie’s Meres Adaptability Framework for managing extreme change

🗣 “If we can develop machines that act on their own, we can also develop ourselves to be even more human.” Maggie Sarfo

This conversation is a must-listen for leaders developing and adopting an AI strategy, team wellbeing, and long-term organisational resilience.

Key messages

• Emotional intelligence (EI) is crucial for effective leadership.

• AI and EI can complement each other in organisational settings.

• Human-AI collaboration is essential for optimal workflows.

• Organisations can retain EI by embedding it in AI strategies.

• Leaders must address fear and uncertainty regarding AI.

• New roles, such as AI trainers and explainers, are emerging.

• The Meres Adaptability Framework helps organisations navigate change.

• Workshops on EI should accompany AI adoption training.

• Leaders need to support their teams through AI transitions.

• Emotional intelligence should be prioritised in decision-making processes.

Chapters

00:00 AI and Emotional Intelligence

02:58 The Intersection of AI and Emotional Intelligence

05:50 Human-AI Collaboration in Workflows

08:56 Retaining Emotional Intelligence in AI Adoption

12:09 The Role of Leaders in an AI World

14:54 Addressing Fear and Uncertainty in AI

18:05 Emerging Roles in the Age of AI

20:54 Supporting Teams Through AI Transition

24:02 The Meres Adaptability Framework

27:03 Bringing It All Together: AI, Leadership, and Emotional Intelligence