In this episode, Zahra Bahrololoumi CBE, CEO of Salesforce UK & Ireland, explores agentic AI, a new generation of artificial intelligence that processes, decides, acts and responds autonomously across business functions.

In this thought-provoking episode, you’ll hear:

• What sets agentic AI apart from predictive and generative AI
• Real use cases from Agentforce, Salesforce’s AI (e.g., Heathrow Airport, Capita)
• How AI is driving productivity, reducing operational costs, and transforming service models
• Ethical and governance challenges around autonomous AI
• The human-AI partnership and the urgent need to reskill the workforce
• Zahra’s call for a national digital skills strategy to prevent an AI-fuelled digital divide

“This is not just a transition – it’s a full-scale transformation,” says Zahra.

Chapters

00:00  Introduction to Agentic AI and Its Impact

08:07  Benefits and Applications of AI Agents

12:05  The End of Human Only Workforces?

18:39  Ensuring Trustworthy Agentic AI

22:20  Impact of Agentic AI on Job Losses

23:18  Navigating the Digital Divide and Job Displacement

27:43  Where does the UK Position Itself in AI?

29:34  Boardroom Priorities to Adopt Agentic AI

33:42  Human Agent and AI Agent Productivity