Special Episode with Karli Kalpala: Introducing a Vertical Agent for PMI Claims Processing

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The Agent Workforce Podcast

Digital Workforce Services

21 episodes

2 days ago

The Agent Workforce, the podcast where we explore the world of Enterprise AI Agents and their role in transforming business automation.

Technology

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The Agent Workforce, the podcast where we explore the world of Enterprise AI Agents and their role in transforming business automation.

Technology

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Special Episode with Karli Kalpala: Introducing a Vertical Agent for PMI Claims Processing | Ep. 10

The Agent Workforce Podcast

42 minutes 39 seconds

6 months ago

Special Episode with Karli Kalpala: Introducing a Vertical Agent for PMI Claims Processing | Ep. 10

In this special episode of the Agent Workforce Podcast, it’s “only boys in town” as Niko is joined by Karli Kalpala, Head of Strategic Transformation & Financial Services at Digital Workforce. Together, they discuss vertical AI agents — what they are, why they matter, and how they’re changing the way work gets done.

Karli introduces DWF's new Agent Workforce Agents for medical insurance claims processing and explains why outcome-based automation is the next leap beyond productivity tools.

We also cover big news from Microsoft on agent-to-agent protocols, OpenAI’s GitHub integration, and the rise of scalable, specialized agents that work together like a real digital team.

🎧 If you’re curious about the future of work, scalable AI, and what’s happening inside real-world enterprise use cases, this one’s packed with insight.

Happy listening! 😊