In this episode of the SymCast podcast, Jessica Wisner interviews Margarita Santiler, the new Director of Client Services at Symplast. They discuss Margarita's extensive background in the SaaS industry and her experience with client services. Exploring the concept of "concierge level service," they review how that drives Symplast's support model and how Margarita plans to expand on that vision throughout the departments she oversees.