Ep 8: How Sara Madsen 6X’d Training Speed at Border States

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The Adoption Curve

iorad

17 episodes

3 days ago

Welcome to the Adoption Curve podcast. Over the course of this series, we'll dive into what learning and enablement leaders are really doing every day to move beyond reactive training, bridge the gap between leadership vision and frontline needs, and unlock the true value of their technology investments. Join host Sean Adams as he uncovers the frameworks, strategies, and practical approaches that turn technology from a cost center into a competitive advantage.

Management

Business

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All content for The Adoption Curve is the property of iorad and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Business

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Ep 8: How Sara Madsen 6X’d Training Speed at Border States

The Adoption Curve

36 minutes 51 seconds

4 months ago

Ep 8: How Sara Madsen 6X’d Training Speed at Border States

Check out iorad's interactive tutorial builder: https://www.iorad.com

In this episode of The Adoption Curve, I sit down with Sara Madsen, L&D Leader at Border States, to discuss strategic learning enablement during software rollouts and share practical frameworks for learning and development professionals.

Sara reveals how involving L&D early can reduce chaos and explains why training ROI should be measured by behavioral change, not course completions. We also dive into her “Go/No-Go” planning approach and pilot team selection method that you can implement immediately to improve rollout outcomes.

If you're an L&D professional, enablement leader, or implementation project manager looking to avoid rushed rollouts and build trust across departments, this conversation provides the exact steps you need.

💡 FREE RESOURCE: Software Training Rollout Success Kit - http://book.iorad.com/adoption-curve-episode-8

SOCIALS:

👨‍💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/

👨‍💻 Connect with Sara - https://www.linkedin.com/in/sara-madsen-1a45bb78/

🌍 IORAD website - https://www.iorad.com

⏰ TIMESTAMPS

00:00: Introducing Sara Madsen & Border States’ L&D scope

02:14: What happens when L&D is brought in too late

03:44: Building trust with IT and project managers

06:01: Executive sponsorship + "bribe with candy" tactic

09:23: Why ghostwriting for execs leads to better rollout messaging

10:35: Running an effective pilot: picking the right people

12:03: Help desk training = your first line of defense

14:42: What is a "Go/No-Go Date" and why it protects L&D

17:27: Getting IT to lock down a stable version before training

20:26: Using Iorad to keep up with constant changes

22:12: How to assign roles across multi-team software projects

26:27: Internal hype videos + marketing partnerships for rollout

29:45: Short-form tutorials + self-serve help embedded in apps

34:53: How to redefine training “success” from usage to behavior

37:05: Calculating ROI: Time saved for SMEs & faster delivery

39:47: End-of-year highlight reels to tell L&D’s impact story

#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #TrainingEffectiveness #ChangeManagement