In this episode, Sophie Stott shares her journey of taking over her family business, Quickmail. She shared how she navigated the rapidly changing technological landscape, shifting her business from traditional mailing services successfully into e-commerce fulfilment. 

We cover: 

• The importance of experimenting with new business strategies to evolve. 
• The ability to learn from the failed ones, but continue confidently, despite them. 
• The value of strong leadership when times get tough, 
• How to keep a proactive mindset and an empathetic approach. 
• The need to build sustainable client relationships based on trust and good service.

Tune in to hear Sophie's valuable insights on leadership and driving business growth through resilience, innovation and empathy.