Some calls fade with time. Others leave a mark that never really goes away.

In this episode, Erika and Yasmen open up about the calls that changed them—one involving two teenagers in a tragic accident, the other offering a different perspective on resilience and connection. These are the moments that shaped them as dispatchers and as people.

They also dive into how 911 professionals cope with the weight of these calls—whether through humor, peer support, or mental health resources—and why ongoing conversations about dispatcher wellness are so important.

Plus, this week’s Hot Mic Moment raises a big question: Do dispatchers with past personal trauma handle the job differently?

Tune in now for an honest, raw look at the calls that stay with us. 🚨