The $10K a Day Dentist with Dr. Bill Williams gives a creative approach to helping dentists finish well. Whether you are just starting out fresh from dental school, are starting a full-time practice or are pondering retirement, this podcast is for you.
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The $10K a Day Dentist with Dr. Bill Williams gives a creative approach to helping dentists finish well. Whether you are just starting out fresh from dental school, are starting a full-time practice or are pondering retirement, this podcast is for you.
In this episode, Dr. Bill and Jill discuss:
What’s the difference between customer service and a customer experience
Why hiring and training employees for the customer experience is vital
How to engage customers in a new way through in-office demos
Key Takeaways:
Interaction with customers does not need to be elaborate; eye contact and using their names is a simple step
Connecting with a patient through a non-dental interaction helps to get to know them and build trust prior to the dental exam
It’s important that there is an established system to keep the culture of customer experiences as staff changes occur
"It’s about transforming a customer transaction to a customer interaction." — Jill Raff
Dr. Williams' next 5M Special Summit Mastermind Opportunity is July 26-27, 2019 for a small, select number of dentists. For more information on this One-Weekend Intensive Workshop email us at bill@solsticedentaladvisors.com or call 770-614-4249
Connect with Jill Raff:
Book: Transforming Transactions Into Interactions (http://www.amazon.com/dp/1981458417)
Twitter: @Jill_Raff (https://twitter.com/jill_raff)
Facebook: Jill Raff: Customer Experience Strategist
Website: www.jillraff.com
Email: jill@jillraff.com
LinkedIn: The Jill Raff Group
Connect with Dr. Bill Williams:
Learn More: How to Become a Redox Dentist (http://redoxdentistry.com/)
Website: Solstice Dental Advisors - 5M Mastermind (http://solsticedentaladvisors.com/)
Email: info@solsticedentaladvisors.com (mailto:info@solsticedentaladvisors.com)
Free Book: 10KWay.com (http://10kway.com/)
Buy Books: Dr. Williams' Author Page (https://www.amazon.com/Dr.-Bill-Williams/e/B00K220DD0/ref=dp_byline_cont_book_1)
LinkedIn: Dr. Bill Williams (https://www.linkedin.com/in/billwilliamsdmd/)
The 10K a Day Dentist
The $10K a Day Dentist with Dr. Bill Williams gives a creative approach to helping dentists finish well. Whether you are just starting out fresh from dental school, are starting a full-time practice or are pondering retirement, this podcast is for you.
