Ep 217 – The Most Innovative Companies Do the Basics Exceptionally Well #QualityMatters

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Texas Quality Assurance – Quality Management Simplified

Texas Quality Assurance | Kyle Chambers & Caleb Adcock

10 episodes

6 days ago

Welcome to #QualityMatters — the podcast where quality management meets the real world. Hosted by Kyle Chambers, founder of Texas Quality Assurance and creator of the TQA Cloud platform, this show makes ISO 9001, ISO 45001, and API Q1 practical, understandable, and actually useful for everyday business operations.

Each episode explores what quality and risk management really look like on the ground — in manufacturing shops, industrial services, oil and gas, and field operations — where the work is fast-paced, the people are stretched thin, and every process has to make sense to survive.

You’ll hear how to:

Build and maintain systems that support ISO 9001 without drowning in paperwork.

Turn audits, NCRs, and CAPAs into opportunities for improvement instead of frustration.

Simplify document control and version management using tools that your team will actually use.

Train employees effectively and prove competence without endless spreadsheets.

Bring risk-based thinking to life in a way that fits your company’s culture and resources.

Use management review and internal audits to drive real performance — not just tick boxes.

Understand how technology, AI, and mobile tools are transforming the QMS landscape.

Kyle brings over two decades of hands-on experience working with organizations across Texas and beyond, helping small and mid-sized businesses reach compliance with ISO 9001, ISO 45001, and API Q1. He knows the standards, but more importantly, he knows how people actually work — and where quality systems succeed or fail in the field.

The #QualityMatters podcast started as a way to make complex topics like “risk-based thinking” or “document control” simple, relatable, and even a little fun. From customer satisfaction and safety culture to supplier quality and management of change, every episode breaks down a real-world challenge and offers actionable takeaways you can use right away.

Whether you’re a Quality Manager, Safety Coordinator, or small-business owner wearing too many hats, #QualityMatters gives you common-sense tools to make compliance achievable and improvement sustainable.

New episodes drop monthly, featuring interviews with quality leaders, safety professionals, auditors, and entrepreneurs who prove that quality truly matters — not just in documentation, but in the way teams work every day.

All content for Texas Quality Assurance – Quality Management Simplified is the property of Texas Quality Assurance | Kyle Chambers & Caleb Adcock and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Ep 217 – The Most Innovative Companies Do the Basics Exceptionally Well #QualityMatters

Texas Quality Assurance – Quality Management Simplified

29 minutes 19 seconds

5 months ago

Ep 217 – The Most Innovative Companies Do the Basics Exceptionally Well #QualityMatters

When you think of innovation in manufacturing, do you picture automation, robotics, or AI-driven workflows? In this episode, Cy Rankin challenges that notion by sharing a counterintuitive truth: sometimes, the most innovative thing you can do is make your business boring—in all the right ways.

Cy leads Texas Stress, a Houston-based company that specializes in welding stress relief services. He was recently invited to speak at the American Welding Society Convention in The Woodlands. His presentation, rather than dazzling with futuristic trends, focused on one core principle: master the basics and execute consistently.

Cy argues that the foundation of true innovation lies in business fundamentals: things like repeatable processes, clear responsibilities, reliable timelines, and straightforward expectations. These “boring” elements are often dismissed, but they’re exactly what allow a company to scale, maintain customer satisfaction, and stay compliant with standards like ISO 9001.

Whether you’re a quality professional, an operations leader, or someone who just wants your business to run better, this episode is packed with real-world insight.

Key Takeaways

1. Make Business Predictable

Cy explains that predictability is a feature, not a flaw. By keeping operations consistent and minimizing chaos, you earn trust from your team and clients alike.

2. Quality Management Is Not Paperwork

The episode highlights how quality management systems aren’t about red tape—they’re about results. Proper documentation and training are tools to build confidence, reduce errors, and ensure long-term reliability.

3. Speak the Language of Simplicity

Cy’s approach to presenting at a major industry event? Keep it simple. Speak clearly. Focus on what people actually do, not just what looks good in a PowerPoint. This applies equally to leadership and quality strategy.

4. Innovation Doesn’t Mean Chaos

While innovation often gets tied to disruption, Cy reminds us that innovation can also mean refining what already works—especially in industries like welding where reliability is king.

About the Guest

Cy Rankin is a leader at Texas Stress, a company known for its expertise in heat treatment and welding stress relief. With deep industry knowledge and a passion for practical quality solutions, Cy bridges the gap between shop floor execution and executive vision.

Resources & Mentions

* Texas Stress Official Site

* American Welding Society

* AWS Summit on LinkedIn

* Back to Episodes

Texas Quality Assurance – Quality Management Simplified