Welcome to #QualityMatters — the podcast where quality management meets the real world. Hosted by Kyle Chambers, founder of Texas Quality Assurance and creator of the TQA Cloud platform, this show makes ISO 9001, ISO 45001, and API Q1 practical, understandable, and actually useful for everyday business operations.
Each episode explores what quality and risk management really look like on the ground — in manufacturing shops, industrial services, oil and gas, and field operations — where the work is fast-paced, the people are stretched thin, and every process has to make sense to survive.
You’ll hear how to:
Build and maintain systems that support ISO 9001 without drowning in paperwork.
Turn audits, NCRs, and CAPAs into opportunities for improvement instead of frustration.
Simplify document control and version management using tools that your team will actually use.
Train employees effectively and prove competence without endless spreadsheets.
Bring risk-based thinking to life in a way that fits your company’s culture and resources.
Use management review and internal audits to drive real performance — not just tick boxes.
Understand how technology, AI, and mobile tools are transforming the QMS landscape.
Kyle brings over two decades of hands-on experience working with organizations across Texas and beyond, helping small and mid-sized businesses reach compliance with ISO 9001, ISO 45001, and API Q1. He knows the standards, but more importantly, he knows how people actually work — and where quality systems succeed or fail in the field.
The #QualityMatters podcast started as a way to make complex topics like “risk-based thinking” or “document control” simple, relatable, and even a little fun. From customer satisfaction and safety culture to supplier quality and management of change, every episode breaks down a real-world challenge and offers actionable takeaways you can use right away.
Whether you’re a Quality Manager, Safety Coordinator, or small-business owner wearing too many hats, #QualityMatters gives you common-sense tools to make compliance achievable and improvement sustainable.
New episodes drop monthly, featuring interviews with quality leaders, safety professionals, auditors, and entrepreneurs who prove that quality truly matters — not just in documentation, but in the way teams work every day.
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Welcome to #QualityMatters — the podcast where quality management meets the real world. Hosted by Kyle Chambers, founder of Texas Quality Assurance and creator of the TQA Cloud platform, this show makes ISO 9001, ISO 45001, and API Q1 practical, understandable, and actually useful for everyday business operations.
Each episode explores what quality and risk management really look like on the ground — in manufacturing shops, industrial services, oil and gas, and field operations — where the work is fast-paced, the people are stretched thin, and every process has to make sense to survive.
You’ll hear how to:
Build and maintain systems that support ISO 9001 without drowning in paperwork.
Turn audits, NCRs, and CAPAs into opportunities for improvement instead of frustration.
Simplify document control and version management using tools that your team will actually use.
Train employees effectively and prove competence without endless spreadsheets.
Bring risk-based thinking to life in a way that fits your company’s culture and resources.
Use management review and internal audits to drive real performance — not just tick boxes.
Understand how technology, AI, and mobile tools are transforming the QMS landscape.
Kyle brings over two decades of hands-on experience working with organizations across Texas and beyond, helping small and mid-sized businesses reach compliance with ISO 9001, ISO 45001, and API Q1. He knows the standards, but more importantly, he knows how people actually work — and where quality systems succeed or fail in the field.
The #QualityMatters podcast started as a way to make complex topics like “risk-based thinking” or “document control” simple, relatable, and even a little fun. From customer satisfaction and safety culture to supplier quality and management of change, every episode breaks down a real-world challenge and offers actionable takeaways you can use right away.
Whether you’re a Quality Manager, Safety Coordinator, or small-business owner wearing too many hats, #QualityMatters gives you common-sense tools to make compliance achievable and improvement sustainable.
New episodes drop monthly, featuring interviews with quality leaders, safety professionals, auditors, and entrepreneurs who prove that quality truly matters — not just in documentation, but in the way teams work every day.
Ep 215 – The Real Cost of Poor Quality? #QualityMatters
Quality Matters Episode 215: What’s the Real Cost of Poor Quality?
In this episode of the #QualityMatters podcast, Kyle and Caleb dive deep into a topic that touches every business, from manufacturing to customer service—the true cost of poor quality. But this isn't your typical lecture on scrap and rework. The guys bring stories, perspectives, and real-world relevance to the table—from customer loyalty and personal tech decisions, to school choice and workforce skills, to the vital role of culture in shaping quality outcomes.
When Customer Experience Drives a Brand Switch
Caleb kicks off the episode with a personal story that many of us can relate to: a frustrating experience with a major cell phone manufacturer that ultimately led him to switch to Apple. This wasn’t just about technical specs or flashy features—it was about how quality (or the lack of it) is perceived by customers. When something breaks or a system doesn’t work as promised, customers don’t just lose patience—they lose trust.
"It wasn’t the cost of the broken phone. It was the cost of lost time and support that pushed me to change brands." – Caleb
This example underscores a key theme: poor quality isn't always measured in dollars—it’s often paid for in loyalty, reputation, and long-term business.
Kyle's Thoughts on Education, Trades & the Future of Quality
Shifting gears, Kyle reflects on education choices for his sons—particularly the value of vocational training and skilled trades. In a world that’s heavily focused on four-year degrees, Kyle advocates for alternative education paths that equip young people with tangible skills—and the ability to contribute meaningfully in quality-centric roles from day one.
"We’ve got to stop thinking a good education only happens in a classroom. It happens in a shop, at a lathe, with a wrench in your hand."
This discussion challenges us to rethink how we prepare the next generation for quality-focused careers, and how education directly impacts organizational quality from the ground up.
Scrap, Rework & the Obvious Costs
Of course, no episode about poor quality would be complete without touching on the more visible costs—scrap, rework, waste, and lost production time. The hosts break down how these issues creep into operations and why they are symptoms, not the root cause.
Caleb reminds us that you can’t fix culture with corrective actions alone, and that lasting change must address both processes and people.
Culture: The Real Root of Quality
What ties all these topics together? Culture.
The heart of the episode rests in the idea that quality begins with people, and the culture that leaders build around them. A culture that values continuous improvement, feedback, and pride in workmanship is the only true long-term solution to preventing quality failures—whether they happen on the shop floor or in customer support.
Welcome to #QualityMatters — the podcast where quality management meets the real world. Hosted by Kyle Chambers, founder of Texas Quality Assurance and creator of the TQA Cloud platform, this show makes ISO 9001, ISO 45001, and API Q1 practical, understandable, and actually useful for everyday business operations.
Each episode explores what quality and risk management really look like on the ground — in manufacturing shops, industrial services, oil and gas, and field operations — where the work is fast-paced, the people are stretched thin, and every process has to make sense to survive.
You’ll hear how to:
Build and maintain systems that support ISO 9001 without drowning in paperwork.
Turn audits, NCRs, and CAPAs into opportunities for improvement instead of frustration.
Simplify document control and version management using tools that your team will actually use.
Train employees effectively and prove competence without endless spreadsheets.
Bring risk-based thinking to life in a way that fits your company’s culture and resources.
Use management review and internal audits to drive real performance — not just tick boxes.
Understand how technology, AI, and mobile tools are transforming the QMS landscape.
Kyle brings over two decades of hands-on experience working with organizations across Texas and beyond, helping small and mid-sized businesses reach compliance with ISO 9001, ISO 45001, and API Q1. He knows the standards, but more importantly, he knows how people actually work — and where quality systems succeed or fail in the field.
The #QualityMatters podcast started as a way to make complex topics like “risk-based thinking” or “document control” simple, relatable, and even a little fun. From customer satisfaction and safety culture to supplier quality and management of change, every episode breaks down a real-world challenge and offers actionable takeaways you can use right away.
Whether you’re a Quality Manager, Safety Coordinator, or small-business owner wearing too many hats, #QualityMatters gives you common-sense tools to make compliance achievable and improvement sustainable.
New episodes drop monthly, featuring interviews with quality leaders, safety professionals, auditors, and entrepreneurs who prove that quality truly matters — not just in documentation, but in the way teams work every day.
