Welcome to #QualityMatters — the podcast where quality management meets the real world. Hosted by Kyle Chambers, founder of Texas Quality Assurance and creator of the TQA Cloud platform, this show makes ISO 9001, ISO 45001, and API Q1 practical, understandable, and actually useful for everyday business operations.

Each episode explores what quality and risk management really look like on the ground — in manufacturing shops, industrial services, oil and gas, and field operations — where the work is fast-paced, the people are stretched thin, and every process has to make sense to survive.

You’ll hear how to:

Build and maintain systems that support ISO 9001 without drowning in paperwork.

Turn audits, NCRs, and CAPAs into opportunities for improvement instead of frustration.

Simplify document control and version management using tools that your team will actually use.

Train employees effectively and prove competence without endless spreadsheets.

Bring risk-based thinking to life in a way that fits your company’s culture and resources.

Use management review and internal audits to drive real performance — not just tick boxes.

Understand how technology, AI, and mobile tools are transforming the QMS landscape.

Kyle brings over two decades of hands-on experience working with organizations across Texas and beyond, helping small and mid-sized businesses reach compliance with ISO 9001, ISO 45001, and API Q1. He knows the standards, but more importantly, he knows how people actually work — and where quality systems succeed or fail in the field.

The #QualityMatters podcast started as a way to make complex topics like “risk-based thinking” or “document control” simple, relatable, and even a little fun. From customer satisfaction and safety culture to supplier quality and management of change, every episode breaks down a real-world challenge and offers actionable takeaways you can use right away.

Whether you’re a Quality Manager, Safety Coordinator, or small-business owner wearing too many hats, #QualityMatters gives you common-sense tools to make compliance achievable and improvement sustainable.

New episodes drop monthly, featuring interviews with quality leaders, safety professionals, auditors, and entrepreneurs who prove that quality truly matters — not just in documentation, but in the way teams work every day.