As we move unfathomably towards the festive season, we take a break from the cold and gloomy weather to welcome TestBash UK's very own pink ray of sunshine, Clare Norman, for a discussion of the specific skills and traits that can help us to be better quality coaches We talk about how a lack of testing resources can often be liberating for our roles, how listening is as valuable a skill as speaking, the differences between coaching and teaching, and the power of persuasion, in an episode which somehow remains coherent despite Neil's tiredness and the recording software crashing twice. Clare's musical selections include a couple of big-hitting rock bands making their first-ever appearances on the podcast, the return of an old favourite, and some classical and world music choices too. And while Clare adds one book to our island selection, we also spend most of the episode name-checking lots of other influential books, talks and blogs in the coaching space. Grow your testing skills at Ministry of Testing, the home of testing https://www.ministryoftesting.com/podcasts?utm_medium=podcast&utm_source=tid