Hi, we’re Tom and Corissa from Crown & Reach, and this is Tentacles.
With over 100 episodes behind us, this might just be the best bad podcast out there. Unfiltered, unedited, and deeply curious.
We talk strategy, sense-making, and the blurry edges between work and the rest of life — because sometimes, the only way through the fog is to feel your way forward, limbs outstretched.
While we're migrating podcasts across, you can find all the goodness from our first 100 or so episodes here: https://shows.acast.com/triggerstrategy
Hosted on Acast. See acast.com/privacy for more information.
Hi, we’re Tom and Corissa from Crown & Reach, and this is Tentacles.
With over 100 episodes behind us, this might just be the best bad podcast out there. Unfiltered, unedited, and deeply curious.
We talk strategy, sense-making, and the blurry edges between work and the rest of life — because sometimes, the only way through the fog is to feel your way forward, limbs outstretched.
While we're migrating podcasts across, you can find all the goodness from our first 100 or so episodes here: https://shows.acast.com/triggerstrategy
Hosted on Acast. See acast.com/privacy for more information.
Tom got AI to critique his sales call. The feedback was detailed, line-by-line, technically correct... and basically useless.
In this episode, we dig into the surprising limitations of LLMs that most people don't seem to be talking about. Not the obvious media fluff about hallucinations or training data or taking everyone's jobs, but the deeper constraint: they can't reorient.
We start with our experiment using an LLM to critique one of our client discovery calls, which led to an observation about what's missing. We talk about what happens when AI conducts research interviews, why care home robots are increasing the workload they're supposed to decrease, and the crucial difference between "reading all the books" and actually understanding what matters.
This isn't anti-AI. It's about being clear about what these tools can and can't do, and why that matters for anyone doing customer research, strategy work, or trying to understand real human problems.
Including-but-not-limited-to:
If you'd like a copy of our experimental "expert panel of dissenters" prompt, email us at tentacles@crownandreach.com and remember the risk: it requires your critical thinking.
References
Find out more about us and our work at crownandreach.com
Hosted on Acast. See acast.com/privacy for more information.