We’ve spent the last 30 years challenging the management myths that simply don’t work in a managed services environment and replaced them with a “best in class” process that does – every time. Right now, the Clients for Life® Client Retention Process is protecting just over $23 billion worth of contracts for some of the largest and most successful service management companies in the world.
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We’ve spent the last 30 years challenging the management myths that simply don’t work in a managed services environment and replaced them with a “best in class” process that does – every time. Right now, the Clients for Life® Client Retention Process is protecting just over $23 billion worth of contracts for some of the largest and most successful service management companies in the world.
In early 1995, John and I gave a keynote address to a Partner’s Conference at PriceWaterhouse Coopers. The PWC Vice Chairmen, who had sort of accidentally happened upon our first book (“What Your Clients Won’t Tell You and Your Managers Don’t Know”) had arranged for the speech and clearly knew very little of what he had gotten himself in to.
Tenacity Podcast
We’ve spent the last 30 years challenging the management myths that simply don’t work in a managed services environment and replaced them with a “best in class” process that does – every time. Right now, the Clients for Life® Client Retention Process is protecting just over $23 billion worth of contracts for some of the largest and most successful service management companies in the world.
